Photographe Paul Galipeau Ottawa Canada | lechampiondumonde.com

Cell phone photos & customer service

My fancy pants cell phone broke just before Christmas so I took it to Rogers to for repair. It was told the repair would take “10 business days but don’t worry, here is a courtesy phone you can use in the meantime… But yeah, it doesn’t have 3G, Wifi or Bluetooth or even a camera.” In the end, the repair took over a month and came back with new problems. Delayed service and poorly trained staff have become status quo for the cell phone market and I don’t know why.

It’s a different industry but recently, I called Mountain Equipment Coop’s customer service line. Rogers call centres should really take some cues from them. Friendly voices on the other end who, when they don’t know the answer to a question, seek it out rather than make something up. Similarly, while I don’t think Apple is the be all end all of computers, everytime I’ve called them (which, honestly, has actually been more often than I’d like to), at least they also have nice people to talk to.

It’s funny, I want so badly to like the people I’ve dealt with at Rogers but even though I’ve only been with them since August, the relationship has already gone sour. Maybe I should stop trying to make it work and everything will just magically come together…

In any event, here are a few photos I took with someone else’s cell phone while I was away. Mostly, they’re signs I liked or thought were funny.